Orthopedic surgeon office staff fielding daily post-op patient calls
After orthopedic surgery, patients cannot tell whether their pain, swelling, and stiffness are normal, so they flood surgeon offices with 'is this normal?' calls while staff have no objective benchmark to reassure or escalate.
- Trigger
- Range of motion and joint mobility are routinely measured during orthopedic recovery and vary by joint, age, and procedure.
- Budget
- Per-seat subscription billed to surgeon offices to cut call volume.